1. All Package prices are stated in Polish zloty (PLN).
2. The price displayed when the Order is placed is the final amount payable to the Organiser and includes any taxes and mandatory charges collected by the Organiser in accordance with the rules applicable to the relevant transaction.
3. The Organiser does not charge delivery costs because the service is provided electronically.
4. The Participant’s bank, card issuer or other payment service provider may apply its own charges or currency conversion rules, particularly where the payment instrument is denominated in a currency other than PLN. The Organiser does not determine such charges or exchange rates.
5. Payment for a Package is made in advance using the payment methods available when the Order is placed.
6. Online payments are processed through the Paynow payment system.
7. Available payment methods may include, depending on the methods actually enabled in the system:
   • BLIK;
   • instant bank transfer / PayByLink;
   • Visa;
   • Visa Electron;
   • Mastercard;
   • MasterCard Electronic;
   • Maestro;
   • Apple Pay;
   • Google Pay.

8. The entity providing online payment processing services for card payments is Autopay S.A.
9. During the purchasing process, the Participant is shown only those payment methods that are actually available for the relevant Order.
10. In the case of card payments, processing of the Order begins once the payment has been successfully authorised.
11. In the case of other electronic payments, processing of the Order begins once successful payment has been confirmed.
12. The Organiser does not store Participants’ full payment card details.
13. In the event of a duplicate charge, overpayment or other amount collected without legal basis, the Organiser shall refund the relevant amount.
14. The Organiser may change Package prices for future Orders. A price change does not affect contracts concluded before the price change.

§ 7. Refunds

1. Where the Participant is entitled to a full or partial refund under applicable law or these Terms and Conditions, the Organiser shall make the refund within the time limits required by applicable law.
2. The refund shall be made using the same payment method used by the Participant, unless the Participant expressly agrees to another method which does not result in any additional cost to the Participant.
3. In the case of a payment made by payment card, the refund shall be made to the account or payment instrument linked to the card used for the payment, unless applicable law or the payment service provider’s rules require another procedure.
4. The Organiser does not charge a fee for a refund due to the Participant under applicable law.

§ 8. Provision of the Service and Access Details

1. After successful payment, the Participant will receive at the e-mail address provided during registration:
   • confirmation of the Order;
   • information relating to the purchased Package;
   • organisational information concerning participation in the Conference.
2. Access Details for the live transmission may be sent automatically after payment or in a separate message.
3. If the Order is placed at least 24 hours before the first event included in the Package begins, the Access Details will be provided no later than 24 hours before that event begins.
4. For Orders placed less than 24 hours before the event begins, the Access Details will be provided as soon as reasonably possible after payment is confirmed.
5. If the Participant does not receive the Access Details within the applicable time, they should contact the Organiser at konferencjaipp@gmail.com.
6. The Participant is required to provide a correct and active e-mail address and to promptly inform the Organiser of any change or identified error.
7. The Participant should also check their spam, promotions or other folders to which their e-mail provider may automatically direct messages.
8. The Organiser is not responsible for an inability to deliver a message resulting exclusively from an incorrect e-mail address provided by the Participant, the Participant’s full mailbox or other circumstances attributable exclusively to the Participant.
9. Paragraph 8 does not limit the Organiser’s obligation to properly and timely send the Access Details or other information required by the contract or by law.
10. Access Details are intended solely for the Participant.
11. It is prohibited to transfer, resell or publicly share Access Details with third parties.
12. If the Organiser has properly enabled the Participant to attend the Conference, the Participant’s failure to attend for reasons attributable to the Participant does not constitute non-performance of the contract by the Organiser and does not in itself create a right to a refund.
13. Paragraph 12 does not limit the Participant’s right of withdrawal, right to make a complaint or any other rights arising under mandatory law.

§ 9. Recordings and Rights Relating to Digital Content or Digital Services

1. This section applies to recordings made available under the Premium Package.
2. The Organiser shall make the recordings available no later than 30 days after the end of the Conference.
3. If the recordings are not provided within the agreed period, the Consumer shall have the rights available under applicable law concerning the supply of digital content or digital services.
4. If the recordings provided, or the means of accessing them, do not conform to the contract, the Consumer may request that the service be brought into conformity with the contract.
5. Conformity shall be restored within a reasonable time, without significant inconvenience to the Consumer and at the Organiser’s expense, in accordance with applicable law.
6. In cases provided for by law, the Consumer may also be entitled to an appropriate price reduction or to withdraw from the contract with respect to the digital part of the service.
7. The Organiser may refuse to bring the digital content or digital service into conformity with the contract only where such refusal is permitted by applicable law.
8. During the one-year access period, the Organiser may change the technical method by which the recordings are provided, including the hosting provider or platform, where this is justified by:
   • technical reasons;
   • security considerations;
   • the protection of personal data or privacy;
   • changes to the terms on which the existing provider supplies its services;
   • termination or material modification of the existing provider’s service;
   • the need to ensure continuity of access or proper operation of the service.
9. A change referred to in paragraph 8:
   • may not result in additional costs for the Participant;
   • may not result in a material reduction in the scope or functionality of access to the recordings;
   • shall be communicated to the Participant in the manner required by applicable law.
10. If a technical change would materially and adversely affect the Consumer’s access to or use of the recordings, the Consumer shall have the rights provided by applicable law.
11. Nothing in this section limits the Consumer’s statutory rights relating to lack of conformity of digital content or a digital service with the contract.

§ 10. Rules of Participation, Security, Materials and Copyright

1. The Participant is responsible for providing their own device and Internet connection meeting the requirements set out in these Terms and Conditions.
2. The Organiser is not responsible for technical problems resulting exclusively from the Participant’s device, software, configuration or Internet connection.
3. Paragraph 2 does not limit the Organiser’s responsibility for properly providing access to the services included in the Package where such responsibility lies with the Organiser.
4. If a technical problem attributable to the Organiser prevents the Participant from using a material part of the purchased service, the Participant shall have the rights provided by these Terms and Conditions and applicable law, taking into account the nature and extent of the service that was not provided.
5. The Participant is required to use the Conference in accordance with the law, accepted standards of conduct and principles of mutual respect.
6. In particular, the following are prohibited:
   • disrupting the Conference;
   • attempting to gain unauthorised access;
   • impersonating another person;
   • distributing unlawful content;
   • infringing copyright, personal rights or the privacy of other persons;
   • providing unauthorised persons with Access Details or access to the recordings.
7. In the event of serious or persistent violation of these rules, the Organiser may take measures that are necessary and proportionate to the violation, including in particular:
   • muting the Participant’s microphone;
   • removing the Participant from a specific session;
   • temporarily restricting a particular method of using the service;
   • in the event of a serious or repeated violation, restricting further access to the Conference to the extent necessary to protect the rights of other persons or the proper conduct of the event.
8. Where reasonably possible and where this does not endanger security, the rights of other persons or the proper conduct of the Conference, the Participant will receive a warning before their access is permanently restricted.
9. Where there are reasonable grounds to suspect that Access Details or access to recordings have been publicly shared or are being used by unauthorised persons, the Organiser may temporarily block the relevant Access Details to the extent necessary to secure the service.
10. Once the matter has been clarified, the Organiser shall restore access or provide new Access Details to the Participant who is properly entitled to use the Package, unless a serious or repeated violation of these Terms and Conditions by that Participant has been established and justifies measures under paragraph 7.
11. The Conference or selected parts of it may be recorded in audio and video form.
12. The Organiser shall inform Participants about recording in accordance with applicable law.
13. If a Participant switches on their camera or microphone during a recorded part of the event, their voice or image may be recorded. Detailed information concerning the processing of such data is provided in the Privacy Policy and in information made available to Participants in connection with the recording.
14. The Organiser may limit the scope of recorded material or remove statements, images, data or other content relating to Participants from the recordings where this is justified by the protection of privacy, personal data, personal rights or the rights of third parties.
15. Conference materials, presentations, recordings, graphics and other content may constitute works protected by copyright.
16. The Participant may use such materials for their own personal use within the scope resulting from the purchased Package and applicable law.
17. Without appropriate authorisation, it is prohibited in particular to:
    • independently record the Conference;
    • copy or download recordings by circumventing functionality made available by the Organiser;
    • publish or publicly distribute recordings;
    • make recordings or materials available to third parties;
    • resell access;
    • use materials in a manner that infringes copyright or personal rights.

§ 11. Right of Withdrawal from the Contract

1. Subject to cases in which the right of withdrawal is excluded under mandatory applicable law, the Consumer has the right to withdraw from a distance contract without giving any reason within 14 days from the date on which the contract is concluded.
2. To meet the withdrawal deadline, it is sufficient for the Consumer to send an unequivocal statement of withdrawal before the deadline expires.
3. The statement may be submitted in particular:
   
   Fundacja Instytut Psychologii Procesu
   
   Al. Ujazdowskie 16, unit 58
   
   00-557 Warsaw, Poland.
   • by e-mail to instytut@processwork.pl;
   • in writing to the correspondence address:
4. The Consumer may use the model withdrawal form included as Annex 1 to these Terms and Conditions, but use of the form is not mandatory.
5. In the event of an effective withdrawal, the Organiser shall refund the payment due to the Consumer within the time limit and in accordance with the rules required by applicable law.
6. Refunds are made in accordance with § 7.
7. If performance of a paid service is to begin before the end of the 14-day withdrawal period, the Organiser shall obtain from the Consumer an express request to begin performance before the end of that period, together with any other statements required by applicable law.
8. A declaration referred to in paragraph 7 may not be pre-selected and shall be recorded in a manner allowing its submission to be demonstrated.
9. If the Consumer withdraws from the contract after performance has begun at the Consumer’s express request, the Consumer may be required to pay for the services provided up to the time of withdrawal, to the extent and in accordance with the rules provided by applicable law.
10. The amount payable for services provided up to the time of withdrawal shall be determined in accordance with applicable law, taking into account the extent of performance and the agreed price.
11. In the case of the Premium Package, the service relating to live participation in the Conference and the service relating to one-year access to the recordings are treated as separate parts of the Package for settlement purposes.
12. For settlement purposes:
    • the value of the part of the Premium Package relating to live participation in the Conference is PLN 150;
    • the value of the part relating to one-year access to the recordings is PLN 150.
13. Full performance of the part of the Premium Package relating to live participation in the Conference does not in itself constitute full performance of the entire Premium Package.
14. The rules applying to the part of the Premium Package covering the recordings shall be applied separately, taking into account the provisions of applicable law concerning digital content or digital services.
15. If paid digital content is to be made available before the end of the withdrawal period available to the relevant Consumer and the Organiser intends to rely on the statutory consequences of beginning supply before the end of that period, the Organiser shall first obtain the consents and acknowledgements required by applicable law.
16. Information and declarations required in connection with the early commencement of performance shall be confirmed to the Consumer on a durable medium to the extent required by applicable law.
17. This section also applies to an Entrepreneur entitled to consumer protection to the extent provided by applicable law.

§ 12. Changes to the Programme or Date and Cancellation of the Conference

1. The Organiser may make non-material organisational changes to the programme or method of delivering the Conference, provided that such changes do not alter the essential nature or scope of the purchased service.
2. The following may in particular be considered non-material changes:
   • changing the order of presentations;
   • changing the starting time of an individual programme item within the same Conference day, provided that this does not prevent the Participant from using the essential part of the service;
   • changing the title or description of a presentation where this does not materially alter its subject matter;
   • slightly shortening or extending an individual programme item;
   • changing the technical method of delivering a particular element where this does not materially reduce its functionality;
   • replacing a speaker other than Amy Mindell for an important reason, including illness, an unforeseen event or another circumstance preventing that person from presenting, provided that the Organiser arranges a person with appropriate qualifications and a comparable substantive scope, unless the participation of the original speaker was presented before purchase as an essential characteristic of the relevant service.
3. Amy Mindell’s inaugural lecture constitutes an essential element of each Package.
4. Material changes to the essential characteristics of the purchased service may not be imposed on the Participant solely by unilateral decision of the Organiser.
5. A material change includes in particular:
   • changing the date of the Conference;
   • cancellation of Amy Mindell’s inaugural lecture;
   • removal of an essential part of the programme;
   • a material shortening of the Conference;
   • a material reduction in the scope of the purchased Package;
   • a technical change that materially impedes or prevents use of the purchased service.
6. The Organiser shall inform the Participant of a material change by e-mail.
7. In the event of a material change, the Participant shall have the rights available under applicable law, appropriate to the nature and extent of the change, including, where provided by law, the right to withdraw from the unperformed part of the service, obtain a price reduction or withdraw from the contract.
8. If the Organiser proposes a substitute service relating to a material part of the Package, acceptance of that substitute service by the Participant requires the Participant’s consent where such consent is required by applicable law.
9. If the date of the Conference is changed, the Participant may accept the new date or exercise the rights available under applicable law in connection with a change to an essential element of the service.
10. If the Conference is cancelled in full, the Organiser shall refund the price paid for the service that will not be provided.
11. If performance of only part of the services becomes impossible, the Participant shall have the rights provided by applicable law with respect to the unperformed part.
12. Circumstances beyond the Organiser’s reasonable control, including events of force majeure, may affect the extent of the Organiser’s liability for damages in accordance with applicable law, but do not deprive the Participant of rights relating to the price paid for a service that is ultimately not provided.

§ 13. Complaints and Out-of-Court Dispute Resolution

1. A Participant may submit a complaint relating in particular to:
   • registration;
   • the Order;
   • payment;
   • Access Details;
   • the conduct or availability of the Conference;
   • the scope of the Package;
   • access to the recordings;
   • conformity of digital content or digital services with the contract;
   • other cases of non-performance or improper performance of the contract.
2. A complaint may be submitted:
   
   Fundacja Instytut Psychologii Procesu
   
   Al. Ujazdowskie 16, unit 58
   
   00-557 Warsaw, Poland.
   • by e-mail to instytut@processwork.pl;
   • in writing to the correspondence address:
3. To facilitate efficient consideration of the complaint, it is recommended that the Participant provide:
   • first name and surname;
   • the e-mail address used for the Order;
   • the Order number, if one was assigned;
   • a description of the problem;
   • the requested resolution, where applicable.
4. Failure to provide the information listed in paragraph 3 does not result in rejection of the complaint where it can be considered on the basis of the available information.
5. The Organiser shall respond to a Consumer complaint within 14 days from the date on which it is received, unless a specific provision of applicable law provides otherwise.
6. If the Organiser does not respond to a Consumer complaint within the applicable time limit, the legal consequences prescribed by applicable law shall apply where relevant.
7. The response to a complaint shall be provided on paper or another durable medium, including in particular by e-mail.
8. Complaints relating to the technical processing of payment authorisation may, to the extent necessary to investigate the matter, be forwarded to the relevant payment service provider.
9. The Organiser’s complaints procedure does not limit the Participant’s rights against their bank, payment instrument issuer or payment service provider.
10. A Consumer may use out-of-court consumer dispute resolution procedures in accordance with applicable law.
11. Information concerning entities authorised to conduct out-of-court consumer dispute resolution proceedings is available in the register maintained by the President of the Polish Office of Competition and Consumer Protection (UOKiK).
12. The Organiser does not make a general commitment in these Terms and Conditions to participate in every out-of-court dispute resolution procedure.
13. If a dispute between the Consumer and the Organiser is not resolved following a complaint, the Organiser shall provide the Consumer, on paper or another durable medium, with the information required by applicable law concerning the Organiser’s participation in, or refusal to participate in, the relevant out-of-court dispute resolution procedure.

§ 14. Invoices

1. The Participant may request an invoice by selecting the relevant option when placing an Order and providing the required information.
2. Sales documents are issued in accordance with applicable tax and accounting legislation.
3. The Participant should provide correct information required to issue the relevant document.
4. If an error is identified, the Participant should promptly contact the Organiser at instytut@processwork.pl.

§ 15. Personal Data

1. The controller of Participants’ personal data is:
   
   Fundacja Instytut Psychologii Procesu
   
   ul. Jana Kochanowskiego 27/7
   
   01-864 Warsaw, Poland
   
   KRS: 0000807315
   
   NIP: 1182200537
   
   REGON: 384591443
   
   e-mail: instytut@processwork.pl.
2. Participants’ personal data may be processed in particular for the purposes of:
   • registration;
   • conclusion and performance of the contract;
   • processing the Order;
   • processing payments;
   • providing Access Details;
   • organising the Conference;
   • providing access to the recordings;
   • issuing accounting documents;
   • handling complaints, withdrawals and refunds;
   • compliance with legal obligations;
   • establishment, exercise or defence of legal claims.
3. Personal data necessary to enter into and perform the contract is processed in particular on the basis of Article 6(1)(b) GDPR; personal data necessary for compliance with a legal obligation is processed on the basis of Article 6(1)(c) GDPR; and personal data processed for the purposes of the Controller’s legitimate interests is processed on the basis of Article 6(1)(f) GDPR.
4. Where particular processing is based on consent, Article 6(1)(a) GDPR applies.
5. Personal data may be disclosed or entrusted to entities providing services relating in particular to:
   • payment processing;
   • the online sales system;
   • hosting;
   • e-mail services;
   • Google Workspace and Google Drive;
   • the Zoom platform;
   • accounting;
   • IT support and information security.
6. Detailed information concerning the Controller, purposes and legal bases of processing, recipients of personal data, any transfers of personal data outside the EEA, retention periods and the rights of data subjects is provided in the Privacy Policy available on the Conference Website.

§ 16. Liability

1. The Organiser shall provide the services included in the Package with due care and in accordance with the concluded contract.
2. The Organiser is liable for non-performance or improper performance of the contract in accordance with applicable law.
3. The Organiser is not responsible for problems resulting exclusively from circumstances attributable to the Participant, including in particular:
   
   provided that the Organiser has properly performed the obligations falling within its responsibility.
   • a malfunctioning device;
   • outdated or incompatible software;
   • an insufficient Internet connection;
   • incorrect settings on the Participant’s device;
   • incorrect contact details provided by the Participant,
4. The Organiser’s use of third-party services, including in particular Zoom, Google, the hosting provider or technical service providers, does not exclude the Participant’s rights against the Organiser arising from the concluded contract.
5. A temporary technical interruption which is remedied without undue delay and does not deprive the Participant of a material part of the purchased service does not in itself constitute grounds for a refund of the entire price.
6. If a failure or another event prevents performance of a material part of the service, the Participant retains the rights relating to the unperformed part of the contract provided by applicable law.
7. An event beyond the Organiser’s reasonable control may affect the extent of the Organiser’s liability for damages in accordance with applicable law, but does not deprive the Participant of rights relating to a service that is ultimately not provided.
8. The Organiser shall not be liable for non-performance or improper performance of an obligation to the extent that, under applicable law, such non-performance or improper performance results from circumstances for which the Organiser is not responsible.
9. Nothing in these Terms and Conditions excludes or limits the Organiser’s liability to the extent that such exclusion or limitation would not be permitted under mandatory applicable law.

§ 17. Contact

1. The Organiser’s contact details are:
   
   Fundacja Instytut Psychologii Procesu
   
   registered address:
   
   ul. Jana Kochanowskiego 27/7
   
   01-864 Warsaw, Poland
   
   correspondence address for complaints, notices of withdrawal and other correspondence:
   
   Al. Ujazdowskie 16, unit 58
   
   00-557 Warsaw, Poland
   
   e-mail: instytut@processwork.pl
   
   telephone: +48 690 646 061
2. E-mail is the primary and recommended method of communication regarding the Conference.
3. For matters relating to Orders, payments, invoices, withdrawals, refunds and complaints, the recommended e-mail address is:
   
   instytut@processwork.pl
4. For day-to-day organisational matters relating to the Conference and Access Details, the recommended e-mail address is:
   
   konferencjaipp@gmail.com
5. The Organiser may send to the e-mail address provided during registration messages necessary for performance of the contract, including in particular:
   • confirmation of the Order;
   • Access Details;
   • information about programme or schedule changes;
   • information about the recordings;
   • information relating to performance of the purchased Package.
6. The messages referred to in paragraph 5 are organisational messages necessary for performance of the contract. They do not constitute consent to receive marketing communications.

§ 18. Governing Law, International Consumers and Jurisdiction

1. The contract is governed by Polish law, subject to mandatory provisions protecting Consumers.
2. The choice of Polish law does not deprive the Consumer of the protection afforded by provisions which cannot be derogated from by agreement and which, under the applicable rules of private international law, would apply in the absence of a choice of Polish law.
3. Paragraph 2 applies in particular to Consumers residing outside Poland where, under the applicable rules of private international law, they are entitled to the protection of mandatory provisions of the country of their habitual residence.
4. These Terms and Conditions do not establish the exclusive jurisdiction of Polish courts over Consumers where applicable law gives the Consumer the right to bring proceedings before another competent court.
5. Disputes between the Organiser and the Participant shall be decided by the court having jurisdiction under the applicable rules on jurisdiction and venue.
6. These Terms and Conditions may also be made available in English. The Organiser shall ensure that the English version accurately reflects the content of the Polish version.
7. Where a Consumer makes a purchase through the English-language version of the Conference Website, information concerning the contract provided to that Consumer in English before conclusion of the contract may not subsequently be interpreted in a manner that limits the rights of which the Consumer was informed at the time of purchase.
8. In the case of Consumers from countries outside the European Union, these Terms and Conditions are not intended to exclude any consumer protection provisions which, under the law applicable to the relevant relationship, cannot validly be excluded by agreement.

§ 19. Amendments to the Terms and Conditions and Final Provisions

1. These Terms and Conditions enter into force on the date on which they are published on the Conference Website.
2. The version of the Terms and Conditions in force at the time the contract is concluded applies to that contract.
3. The Organiser may amend these Terms and Conditions with effect for future contracts, in particular in the event of:
   • changes in applicable law;
   • changes in available payment methods or payment service providers;
   • changes in the technical method of providing the services;
   • the need to comply with security requirements;
   • changes to the technical tools used;
   • the need to correct ambiguities or errors.
4. An amendment made after conclusion of a contract may not unilaterally limit the Participant’s rights or alter the essential scope of the purchased service.
5. Changes relating to an ongoing digital service under the Premium Package may be made only in accordance with § 9 and applicable law.
6. If mandatory applicable law grants the Participant a more favourable right than that provided in these Terms and Conditions, the relevant provision of law shall apply.
7. The invalidity, ineffectiveness or unenforceability of an individual provision does not affect the remaining provisions, provided that the contract can continue to operate in accordance with applicable law.

ANNEX 1

Model Withdrawal Form

This form may be used if the Consumer wishes to withdraw from the contract. Use of this form is not mandatory.

To:

Fundacja Instytut Psychologii Procesu

correspondence address:

Al. Ujazdowskie 16, unit 58

00-557 Warsaw, Poland

e-mail: instytut@processwork.pl

I/We hereby give notice that I/We withdraw from the contract concerning the purchase of a participation Package for the International Scientific Conference “Meta-Skills and Therapeutic Style”.

Name of Consumer(s):

……………………………………………………………………

Address of Consumer(s):

……………………………………………………………………

E-mail address used when placing the Order:

……………………………………………………………………

Package purchased:

……………………………………………………………………

Date of conclusion of the contract:

……………………………………………………………………

Order number, if assigned:

……………………………………………………………………

Date:

……………………………………………………………………

Signature of Consumer(s) – only if this form is submitted on paper:

……………………………………………………………………